What is Rugged Charms return policy?
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged items can only be returned by mail. Defective items have a one year replacement warranty from date of purchase. Shipping charges are non-refundable. Last chance or Clearance items are final sale and cannot be returned or exchanged.
Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for it to be replaced/shipped or refunded.
If you choose to use your own preferred method of shipping, use one that can be tracked and insured. Rugged Charms cannot reimburse the cost of shipping using this method. Address for returns should be mailed to: